At TranzForce, we are committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We may collect personal details such as your name, contact number, email address, and location when you:

• Register for our services
• Contact us for inquiries
• Use our website or mobile applications

2. How We Use Your Information

Your data is used to provide a seamless and safe transportation experience. We use collected information for:

• Managing school bus and corporate transport services
• Enhancing safety measures through GPS tracking and CCTV monitoring
• Customer support and service improvements
• Regulatory compliance and legal requirements

3. Data Protection & Security

We implement strict security measures to protect your personal data. This includes:

• Encrypted storage of sensitive data
• Restricted access to authorized personnel only
• Regular system audits to prevent data breaches

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share data with:

• Government authorities when legally required
• Security agencies for safety compliance
• Authorized service providers for operational needs

5. Your Rights & Choices

You have the right to access, update, or request deletion of your personal information. To do so, contact us at tranzforce12@gmail.com.

6. Escalation Policy

We prioritize resolving customer concerns efficiently. If you have a complaint or issue that remains unresolved, you can escalate the matter as follows:

• Level 1: Contact our customer support via email at tranzforce12@gmail.com or call us at (+91) 7768893369.
• Level 2: If unresolved within 48 hours, escalate to the Grievance Officer at tranzforce12@gmail.com.
• Level 3: For further concerns, contact the management team at tranzforce12@gmail.com.

Our goal is to ensure complete customer satisfaction by addressing concerns in a timely and professional manner.

7. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any concerns or questions about this policy, reach out to us at:

Email: tranzforce12@gmail.com

Phone: (+91) 7768893369 / 7620157156 / 9420849912